New Amazon Authors Beware Of Audible ACX 365 Day Returns

Amazon Audible ACX Authors Beware

If you are a new Amazon author thinking about publishing an audiobook with Audible ACX (Audiobook Creation Exchange), beware.

Amazon’s marketing of its audiobooks on Audible has a very big downside for authors and narrators.

As a publisher, you would have to dig deep into the terms and conditions to find it. But buyers know how it works.

Amazon customers can return an audiobook within 365 days and get a new book in exchange.

Ripping off Amazon authors

Yes, you read it right.

A reader, or a listener, in this case, can buy an audiobook, listen to it for up to a year, then say, I want a new book.

Amazon will then allow the reader to select a new audiobook at no cost.

This is absolutely horrific for authors.

You sell a book in good faith, expecting to be paid. But you don’t expect that a reader can ask for a refund for up to one whole year.

Another nasty part of this is that authors are mostly unaware because Amazon only reports net sales of Audible books.

In other words, an author or publisher does not see any sales data for refunded books. It only becomes obvious when returns are more than sales.

Amazon is well known for aggressive marketing. But in the case of audiobooks, it is blatantly cheating Amazon authors out of honest income.

It might be a great marketing idea for Amazon, but who pays the price for it? Not Amazon.

It does not cost Amazon a cent, but it costs authors plenty.

 

Audiblegate

Luckily for authors, there is a small ray of hope.

Alli (The Alliance of Independent Authors) had taken up the challenge of demanding a better deal for authors from Amazon.

You should read its article about How Audible and ACX Betrayed Authors to get a better understanding of the issues involved.

However, this short quote will give you a clue to how big this problem is for Amazon authors.

This deliberate obfuscation is perhaps the most egregious part of Audible/ACX’s abusive policy, and the part of the scheme that may land them in legal trouble — or in more Congressional hearings in the US and other places, as Amazon faces renewed calls for stronger anti-trust regulation around the world.

Because only net sales are reported, an author who sells 50 books may only see 20 sales on their report. They have no way of knowing that 30 additional sales were zeroed out thanks to Audible’s “generosity” to its customers. To the author, it just looks like a slow month for sales.

Only when the number of returns exceeds the number of sales, leaving the author owing Audible money, does it become obvious that Audible has been drawing from the wallets of its content creators. One author had over 100 returns debited to their account, obliterating their income for the month. Others are still being debited for returns on audiobooks that were removed from sale nearly a year ago.

This is a serious issue, and all authors need to be aware of  Amazon’s actions now before publishing audiobooks.

If you are an ALLi member, you can find out a lot more about its campaign and receive regular updates.

But the crux of this issue is that Amazon is deceitfully and dishonestly taking money from authors and using it for its own gain.

 

The audiobook monopoly

The quandary for authors is that there are few alternatives when it comes to selling audiobooks.

Amazon Audible and Apple iTunes monopolize the market.

According to Cory Doctorow, Audible controls 90% of the audiobook market.

You can read his Twitter thread where he makes the point about how unfair Amazon’s practices are.

Amazon gets to change its deal with creators when it wants to, but the creators don’t get to change their deal with Amazon. For seven years after they spend thousands to produce their own audiobooks, they are locked to Amazon, regardless of Amazon’s policy changes.

This is typical of monopolistic practices. Once you are locked into a system, they exert full control.

 

Loss leaders

In the case of Amazon, it is a ploy that it has used for years and years.

In fact, sacrificing profit for long term gain and market domination is how Amazon became such a huge business.

It’s not unusual to use a loss leader to gain traction in a new market.

A company will run a part of its business at a loss until such time that it achieves the market share it wants to gain.

But this is probably the first time that I can recall where a company is clearly not losing money on a loss leader by planning and plotting for others to pay for the loss. In this case, innocent authors.

Amazon totally disregards the investment in audiobook production and the work and effort of narrators, authors, and publishers, but then greedily profits from the time, money, and work involved in bringing a book to market.

 

What can you do?

It is becoming a typical practice of monopolies such as Amazon, Google, and Facebook to continually change their terms and conditions to increase their profit.

But for users, there is no chance to make changes or even ask questions.

If you have ever tried to contact any of these three companies, you will know that it is a futile exercise.

Your first hurdle is to find a contact form.

It is almost an impossible hunt on Google and Facebook. But at least for KDP and ACX publishers, the contact form is easy to find.

Yet, even when you do send a message or question, at best, you might get an autoreply or a copy and paste message instructing you to read the terms and conditions.

When you are dealing with corporations that are larger and have more power than many countries, you stand next to no chance.

 

Summary

There is little that authors and small publishers can do in this situation.

The only hope is that pressure from industry groups and author associations may encourage Amazon to reconsider its unfair and unethical practice.

But even with pressure mounting from the US government and the European Union regarding antitrust business practices, Facebook, Google, and Amazon are not backing down.

Unfortunately, it seems that these companies now have more power than governments.

If you are an author publishing with Amazon, all you can do is accept the good with the bad.

You have very few choices now that Amazon monopolizes so much of not only the audiobook market but also the ebook and book market.

And that is exactly what a monopoly achieves. It slowly takes away your choices.

Derek Haines

A Cambridge CELTA English teacher and author with a passion for writing and all forms of publishing. My days are spent writing and blogging, as well as testing and taming new technology.

Avatar for Derek Haines

7 thoughts on “New Amazon Authors Beware Of Audible ACX 365 Day Returns

  • Avatar for Jemima Pett
    December 29, 2020 at 12:24 pm
    Permalink

    I had an email from Audible in November saying this refund/royalty clawback is now limited to returns within seven days, which are more likely to be genuine ‘faulty product’ refunds.

    Reply
  • Avatar for Kevin
    December 28, 2020 at 4:08 pm
    Permalink

    This is, as you say unethical. Customers can not return clothes (or other items) purchased in this manner (unless they are under guarantee and devlop a fault), so why should customers of Audible be able to do so? I have a couple of titles available through Audible and will think carefully before making any others available via them.

    Reply
    • Avatar for Derek Haines
      December 28, 2020 at 4:18 pm
      Permalink

      I agree, Kevin. I’ve got five audiobooks with good reviews. But now I have to wonder if all the investment was worthwhile. Quite honestly, this audiobook refund issue is a scandal.

      Reply
  • Avatar for Vivienne Sang
    December 28, 2020 at 3:50 pm
    Permalink

    i saw a post dealing with this about a month or so ago. I sent a link to my publisher and also posted on my website and on Facebook. I think it’s appalling. We as authors are losing hard-earned money, being stolen from us by Amazon.
    Where else can you return a book you’ve read for up to a year (or at all, come to think of it) and get another free of charge? And another and another and another… .
    Amazon also has a returns policy on its e-books, too. I was caught out by this. I lost royalties.
    Has this company forgotten its origins? It started as an on-line book store. We, the authors, who helped it in the beginning are now being not only forgotten, but ripped off!

    Reply
    • Avatar for Derek Haines
      December 28, 2020 at 4:13 pm
      Permalink

      It is disheartening, Vivienne. The problem is that Amazon doesn’t produce anything. It simply exploits providers and producers. I imagine it would be different if Amazon made hamburgers. I doubt it would be so keen on refunds then. And yes, in the case of audiobooks, it is a blatant rip-off.

      Reply

Add Your Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.