Getting a few great book reviews is thrilling for all new self-published authors. But they are shocked if or when they see some Amazon reviews deleted.
“Why were my Amazon book reviews deleted?”
The reason why Amazon deletes reviews is not easy to understand from its guidelines, which you can read here in full.
However, two main areas cause the most problems for both positive and negative reviews. They are reviews from close friends and paid book reviews.
Paying for book reviews can cause your reviews to be deleted
Paid reviews are clearly not acceptable to Amazon. It states:
We do not permit reviews or votes on the helpfulness of reviews that are posted in exchange for compensation of any kind.
However, it is well known that paid reviews are available and are being posted.
Finding a paid book review service on social media or by doing a Google search only takes a few minutes.
However, you could waste a lot of money if you pay for book reviews.
Amazon is well aware of the practice and takes action quite quickly.
Should you discover that some of your Amazon book reviews disappeared, it could be the cause.
If you have the temptation to buy book reviews, you could be taking an expensive risk.
Yes, it might work in the short term.
But there is no guarantee that it will be a long-term solution.
Too many reviews for too few sales
Amazon also looks for a sudden influx of positive reviews that are more than what would be expected for the number of Amazon-verified purchases for the books.
If you have only sold five copies of your book over a month and suddenly receive twenty-five new five-star reviews in the space of a week, Amazon will treat this as suspicious.
It will probably consider them as possible paid or fake reviews, and it may start deleting some new reviews.
Very few readers leave reviews on Amazon, which is why genuine reviews are hard to get.
On average, you could expect one review for every two to three hundred books sold or for free books.
You can use gift cards to attract reviews, but this method has some drawbacks.
When reviews start coming in well above an expected average rate, Amazon will take a look and then examine the legitimacy of your book reviews.
Amazon reviews deleted from close friends
This is where many new authors get into trouble and is very often why Amazon deletes your book reviews.
Firstly, Amazon states that it does not accept reviews from an Amazon customer who is classed as an immediate family member of the author or publisher:
We do not permit reviews of the same ASIN from customers in the same household.
However, the following clause about Amazon products is what causes the most problems for authors:
… family members or close friends of the person, group, or company selling on Amazon may not write Customer Reviews …
Amazon can define close friends as someone you are in contact with on social media.
It is not a pleasant situation. But Amazon can check your online connections very easily.
There is very little privacy on the Internet. Your data on Facebook, Twitter, and other social media platforms is available for Amazon to access and scan.
Therefore, it is easy for Amazon to cross-check your friend list, followers, and any other social connection that might connect to a book review.
Perhaps you asked someone on Facebook or Twitter, who is also an Amazon customer, to give your book a nice book review. In this case, Amazon might delete the review quite quickly.
Amazon’s data reach is enormous and perhaps even bordering on draconian. It might not seem fair and reasonable. But it’s a fact of life on the Internet today.
I know from first-hand experience that some of my readers can’t add a review to my books because they are in contact with me on social media.
Another connection to lost reviews can be comments on your blog.
I can’t prove this. But again, it is data that is in the public domain, so it is very easy for Amazon to access and cross-check.
I have heard from a few authors who believe this might be the reason why they lost some reviews.
Amazon checks all reviews
You need to know and understand that Amazon can and does check your online connections in relation to your book reviews and can classify these as close friends.
Asking other authors is also a way to possibly have Amazon reviews deleted because any other author publishing on Amazon is a person selling on Amazon.
Because of this, Amazon can preclude them from adding reviews to any associated products.
Honest and genuine organic book reviews are painfully slow to gain, especially if you don’t sell a lot of copies.
But unfortunately, this is the reality of the book market today.
Trying to kick this process along by asking friends, especially online friends, to post reviews, or paying for reviews, will probably end up in deleted book reviews and tears shed.
When it happens, you will probably contact Amazon customer service.
But you will most likely get a copy-and-paste reply telling you to read the terms and conditions.
Don’t expect to get a reason or explanation as to why Amazon deleted your reviews.
It is frustrating, but with over one million new Kindle ebooks every year now, Amazon will not spend much time answering every complaint about deleted book reviews.
Learn how you CAN add reviews to your book
Perhaps you have a professional review or reviews you have received from other sources.
You can add these to your book, and Amazon will not delete them.
It’s easy to do this by using your Amazon Author Page.
You can add your editorial reviews to both your Kindle version and paperback.
Then you will be able to publish your reviews on your book’s sales page.
Related Reading: Policy Change On Amazon Book Reviews With $50 Minimum